Deutsch Deutsch   English English


WinSpeedUp FAQs

On this page you will find the FAQs (Frequently Asked Questions) regarding our program WinSpeedUp. If you cannot find the problem occurring on your computer, please use the e-mail form to contact us directly.


Question: I have lost my unlock-code. How can I request a new code?

Answer: You can log into the customer control panel and let you send your unlock-code by e-mail.


Question: I let WinSpeedUp search for updates and it found an illegal unlock-code and is now locked. I bought a legal unlock-code and want to use WinSpeedUp like before.

Answer: If you bought a legal unlock-code you probably mistyped your name belonging to the unlock-code. Please send us an e-mail and we will reactivate your WinSpeedUp copy.


Question: A part of the buttons in WinSpeedUp is gray or not working.

Answer: This is part of the restrictions of the shareware version. If you want to use all functions of WinSpeedUp, please order an unlock-code at the order page.


Question: Where can I insert the unlock-code? I cannot find no form for it!

Answer: When starting WinSpeedUp a window will appear which reminds you of the limited shareware version. Below the text there are three buttons: "Next", "Unlock" and "Order". Click on "Unlock" and an other window will appear. There you can enter your name, unlock-code and checksum. Click on "Check" to unlock WinSpeedUp. If your unlock-code is not accepted read here.


Question: My unlock-code is not accepted. The message "Incorrect unlock-code!" appears.

Answer 1: The unlock-code only works in connection with your name and the checksum. Please enter the name we sent to you with your unlock-code. In most of the cases it consists of your first and last name.

Answer 2: If you are using an older version than 2.3 your unlock-code will not be accepted. Please download the latest version here or request a new unlock-code by e-mail.

Answer 3: Did you enter the unlock-code correctly? The letters must be typed in CAPITALS. Names as well as code have to be entered without quotation marks.


Question: When trying to install WinSpeedUp I get the message "WinSpeedUp could not be installed because of a previously entered illegal unlock-code! (...)" and the installation does not complete.

Answer: This message appears if WinSpeedUp was unlocked before with an unlock-code that was not issued by Script Soft. WinSpeedUp is now in a locked state and needs to be unlocked by us. Please contact us and we will send you a guide describing how to reactivate WinSpeedUp.


Question: When running WinSpeedUp on Windows Vista I get an error message like "Run-Time Error 713 (...)" which mentions the file msstdfmt.dll.

Answer: The msstdfmt.dll file is not properly registered to your system and therefore WinSpeedUp cannot start. Please follow these steps to install the file properly:

  • Install WinSpeedUp
  • Download the needed file here
  • Copy the downloaded file to C:\Windows\System32. Windows will ask you to confirm the operation, answer with "Continue"
  • Open "Start", "All Programs", "Accessories" and right-click on "Command Prompt". Choose "Run as administrator"
  • Confirm Windows' question with "Continue"
  • In the command prompt enter the following without quotation marks: "regsvr32 msstdfmt.dll" and press enter
  • You should receive a message telling you that the file was registered successfully. WinSpeedUp will now start without errors